FAQ

Q : How long does shipping takes?

A：Our warehouses are located around the world. For domestic orders in the USA, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Please note we are not responsible for any local import duties/fees.

Q : How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q : Do you have a shop?

A：We just do the business online.

Q : Can I exchange my item, size or shipping address?

A：Yes, you can. However, you should inform us before your item has been shipped. Please note we can’t do the exchange once your order has been shipped.

Q : Can I cancel my item?

A：Yes, you can. However, you should inform us before your item has been shipped. Please note we can’t cancel your order once it has been shipped.

Q : How secure is my personal information?

A : Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.